Information Technology Outsourcing |
Helpdesk Support Services |
Our Managed Computer Support Servies enable you to place your resource-intensive IT operations under the management of experienced specialists so that you can optimize existing resources.
Our Managed Computer Support Servies provide continuous expertise and value though on-call assistance and remote support. Enterprises benefit from increased operational efficiency, lower costs, and reduced exposure to IT risk.
Managed Security Services Leverage real-time threat monitoring, analysis, and remediation guidance to minimize the impact of security incidents on business operations and reduce overall IT risk.
We offer a variety of managed services which are customized to fit your specific needs. These services are organized into the following categories:
Corporate Helpdesk: includes Remote Support, Remote Control, Asset Discovery and Management, Remote Data Backup and Restore, Patch Management, and Virus & Spyware Removal.
Server Deployment: includes Deployment Planning, Rollouts, Installation and Configuration.
Break Fix Support: includes Incident based support for Desktops, Servers, Applications and Network devices.
Server Security: includes Firewalls, VPN Spyware, Spam and Virus Protection.
Proactive Management: includes Continuous 24X7 Monitoring, Asset
Management, Security Assurance, Preventive Maintenance, and Monthly Reports.
Server Support: includes support for Microsoft Windows Server, Small Business Server, Microsoft Exchange, Active Directory, IIS, DNS, DHCP, and FTP.
SMB Consulting: includes Purchase Assistance, New Product Evaluation, Office Automation Solutions, Mail Migration
| Services | Managed Services |
| Unlimited 24X7 Remote Support for Server |  |
| Unlimited 24X7 Remote Support for Desktop | |
| Monitoring and Alerting | |
| Patch Management for Desktops | |
| Patch Management for Servers | |
| Performance Tuning for Desktops | |
| Performance Tuning for Servers | |
| Preventive Maintenance | |
| Security Management and Vulnerability Assessment | |
| Scripting based Management | |
| Security Auditing | |
| Event Log Monitoring | |
| Configuration Changes | |
| Dedicated Account Manager | |
| Environment Documentation | |
| Asset Tracking | |
| Scheduled Reports | |
| User ID Management | |
| Procurement Consultation | |
| New Product Evaluation | |
| Notification for Critical Alerts | |
| Fix Critical Alerts | |
